constitutes an agreement between you and Caring Agent while accessing and using our websites,
including but not limited to CaringAgent.com (individually and collectively, the "Site"). Please be
Sites, information that you submit to us offline, and to Personal Information (as described below) that
we may collect from third parties.
and Proprietary information.
Automatic Telephone Dialing System. By registering on our Sites, you agree to be contacted by a
Partner Agent and senior housing and care providers that have contracted with us to be part of our
referral information service program in relation to the services that we provide you (together, the
"Participating Communities") to explore options relating to our services. You agree to be contacted
by call or text message at the telephone number provided using automatic telephone dialing systems
and other technology, even if you previously registered on a Do Not Call registry.
COLLECTION & USE OF YOUR PERSONAL INFORMATION
Information Collected Directly from You. In general, you can visit our Sites without disclosing any
personal information. Any information you provide to us is voluntary, but please note that some
information may be necessary for us to provide you with certain services, offers and content on our
Sites. We may ask you to provide personal information such as your name, email address, phone
number, license #, and zip code, and other personally identifiable information (“Personal
Information”) in order to provide you with services in connection with our Sites. We may also ask
you to provide Personal Information about another person for whom you may be seeking senior
housing and/or care services, and to affirm that you have permission to provide Personal Information
for that person. Caring Agent does not collect biometrics or sensitive information relating to health,
race, gender, or other special category data unless that information is necessary to provide the
service requested by the individual providing the information. We may periodically supplement the
Personal Information we collect from you by obtaining personal or non-personal information about
you or another person from other businesses, business partners, contractors and other third parties.
We use this Personal Information to provide you with the services you have requested from us and
to provide services to Participating Communities. In addition, we use Personal Information to send
you periodic email and newsletter communications about products and services offered by us or
third parties, to operate and improve our Sites and services, to respond to customer inquiries, and to
send you surveys and other communications.
Information Collected from Your Use of this Site. We may collect information about you from your
use of our Sites using website analytics tools or other technologies, like cookies and web beacons.
These tools collect information like the pages you view, the links you click and other actions you take
in connection with the Sites and our services. We also may collect certain standard information that
your browser sends to every website you visit, such as your IP address, browser type and language,
access times, and referring website addresses. We may supplement aggregate information collected
from the Sites with similar information obtained from companies with whom we have marketing or
other business relationships and other third party sources. Any aggregate information that is linked
We use information collected from your use of our Sites for our own internal business purposes
including improving the performance, functionality, and content of the Sites and performing
statistical, design, or operational tasks, such as estimating our audience size, measuring aggregate
traffic patterns, and understanding demographic trends among our users.
Cookies. Cookies are small text files that are stored on your computer or equipment when you visit
and/or relevant for your use, and improve the performance of our advertising on other websites. You
can opt out of accepting cookies by adjusting your browser settings to not accept cookies or to notify
you when you are sent a cookie. However, certain features of our Sites or other services may not
work if you delete or disable cookies.
Web Beacons. Some pages of our Sites and our e-mails may contain small electronic files known
as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for
example, to count users who have visited those pages or opened an email, and for other related
website statistics (for example, recording the popularity of certain website content, and verifying
system and server integrity).
DISCLOSURE OF PERSONAL INFORMATION
We will only disclose, sell, or share your name, email address or other information:
- To Participating Communities. We may disclose, sell or share Personal Information to one or
more Participating Communities in order to provide you with the services you’ve requested. The
Participating Communities may contact you directly by email, telephone, regular mail, in-person
visits, or other means. We do not control how these Participating Communities use or disclose
your Personal Information.
- To Other Third Party Providers. We may disclose, sell or share Personal Information to one or
more third parties with which we have contracted to provide services to us or to offer the services
you have requested from us. We may also disclose Personal Information to one or more third
parties who are interested in providing services or products to you. We do not control how these
third parties use or disclose your Personal Information.
- To Affiliates. We may disclose some or all of your Personal Information with our parent
company, subsidiaries, joint ventures, or other companies under common control with us, in
- For Our Internal Analysis and Operations. We may disclose Personal Information to third party
vendors for our own internal statistical, design or operational purposes, such as estimating our
audience size, measuring aggregate traffic patterns, and understanding demographic trends
among our users. The use and disclosure of your Personal Information by these third parties is
restricted to performance of such tasks and subject to confidentiality.
- For Legal and Other Compliance. We may disclose Personal Information when we believe it is
policies or agreements; (c) protect our or our users' rights, property or safety; (d) protect our
users from fraudulent, abusive or unlawful use of our Site; or (e) if we reasonably believe that an
emergency involving immediate danger of death or serious physical injury to any person requires
disclosure of communications or justifies disclosure of records without delay.
- As Part of Business Transfers. We may disclose Personal Information as part of any merger,
acquisition, debt financing, sale of company assets, or other business transaction.
- As Aggregated Information. We may share or sell aggregated, anonymous information to our
advertisers, business partners, and other third parties that includes or is based on information
about you. We take technical and organizational measures to anonymize your information and
combine it with other users’ information, so that it does not directly identify you. This information
may be used by those third parties for marketing, promotional, or statistical purposes. We do not
limit the third parties’ use of the aggregated information.
LINKS TO THIRD PARTIES
This privacy statement applies only to information collected by this Site. We may provide links to
third party websites from our Sites as a service to our users, but we have no ability to control, and
we are not responsible for, the privacy and data collection, use, and disclosure practices of third
party websites. When you click on links that take you to external websites, you will be subject to their
privacy policies and practices, and not ours. We encourage you to review and understand the
privacy policies of such websites before providing them with any information.
Caring Agent takes precautions to protect your information. We use reasonable security measures,
including encryption and scrambling, to store and maintain Personal Information to protect it from
loss, misuse, alteration or destruction by any unauthorized party while it is under our control. Access
to the Personal Information we collect is restricted to employees who are trained in the proper
handling of Personal Information. Please note, however, that no transmission of data over the
Internet is 100% secure. All Internet users should take care with how they handle and disclose their
personal information. Please refer to the Federal Trade Commission's website
at http://www.ftc.gov/bcp/menus/consumer/data.shtm for information about how to help protect
yourself against identity theft.
THIRD PARTY ADVERTISING
various purposes, including measuring the effectiveness of their ads, and analyzing and
personalizing ads or other content delivered to you. We have no ability to control the privacy, data
collection, use, and disclosure practices of such websites, and the privacy policies of such websites
may differ from the Sites. Therefore, we encourage you to review and understand the privacy
policies of such websites before providing them with any information.
Caring Agent services and Sites are designed for adults, not children. As such, we do not intend,
and these Sites are not designed, to collect Personal Information from children under the age of 16.
If you are under 16 years old, do not register for our services, provide any information about yourself
to us (including your name, address, telephone number, email address, or any screen name or user
name you may use), or otherwise provide information on our Sites. If we learn we have collected or
received personal information from a child under 16 without verification of parental consent, we will
delete that information. If you believe we might have any information from or about a child under 16,
please contact us at (512) 201-4817 or email@example.com
YOUR CALIFORNIA PRIVACY RIGHTS
Companies that collect personally identifiable information from California residents and disclose
such information to third parties for marketing purposes must, in response to a request by a
consumer, either (1) provide a list detailing the categories of information shared and the entities to
which such information was provided, or (2) provide a mechanism by which a consumer may opt out
of having their information shared with third parties. We have elected the second option, and you
may request that your personally identifiable information not be shared with third parties by sending
your request, including your full name, email address, and postal address to: Caring Agent LLC,
Attn: General Counsel, 2201 Guadalupe St. Austin, Tx Suite 8655 78713. In accordance with
California Civil Code Sec. 1789.3, California resident users are entitled to know that they may file
grievances and complaints with California Department of Consumer Affairs, 400 R Street, Suite
1080, Sacramento, CA 95814, by phone at 916-445-1254 or 800-952-5210, or by email
DO NOT TRACK DISCLOSURES
Do Not Track is a privacy preference that users can set in their web browsers. When a user turns on
the Do Not Track signal, the browser sends a message to websites requesting them not to track the
user. At this time, our Sites take no action in response to web browser "do not track" signals or other
mechanisms that provide consumers the ability to exercise choice regarding the collection of
personally identifiable information about an individual consumer’s online activities over time and
across third party websites or online services. Although we use Google Analytics and other third
party tracking tools for our Sites, we are not aware if third parties collect personally identifiable
information about an individual consumer’s online activities when a consumer uses our Sites. For
information about Do Not Track, visit https://allaboutdnt.com.
OPT-OUT OF CARING AGENT COMMUNICATIONS
We may periodically send you newsletters and other communications that promote the use of our
services. When you receive a newsletter from us, you may indicate a preference to stop receiving
further newsletters by following the opt-out instructions included in the newsletter. Additionally, you
can opt-out of data collection for targeted advertising for caringagent.com during your visits to other
websites by emailing firstname.lastname@example.org.
If you wish to opt-out of communications with Participating Communities, you must contact them
directly as we do not control communications from Participating Communities.
CONTROLLING YOUR PERSONAL INFORMATION
You have the right to submit a complaint or object to the collection and use of your information by
Caring Agent at any time, or to require Caring Agent to review, transmit, change, or delete your
information that we have collected and retained. Caring Agent will fulfill your request to exercise any
of these rights within 30 days of receiving a complete request. You can exercise these rights by
contacting Caring Agent at:
Phone: (512) 201-4817
Caring Agent LLC,
2201 Guadalupe St. Suite 8655
Austin, Tx 78713
QUESTIONS AND CONCERNS
contact us at email@example.com
Caring Agent owns and maintains the Sites in the United States. We attempt to comply with local
data protection and consumer rights laws to the extent they may apply to our services. If you are
located, you should not submit your Personal Information to the Sites.
As our Sites continue to develop, we may add new services and features to our Sites. In the event
make any substantial changes, we will prominently post a notice on the main page and other pages
to alert you of the change. This policy was last updated on February 2nd, 2019.
ACCESS TO YOUR PERSONAL INFORMATION
Upon written request, you may access your Personal Information that is in our possession and
request a correction or update of any such information.
ACKNOWLEDGEMENT AND AUTHORIZATION
You confirm that you are:
- a) a senior seeking living and care services for yourself; or
- b) an individual authorized to act on behalf of a senior seeking living and care services and
possess legal documents such as a Power of Attorney or Guardianship or hold other proof of
being the substitute decision maker of the senior seeking living and care services.
- c) a partner agent assisting a senior seeking living and care services.
- d) a senior living community
YOUR CONSENT TO THE COLLECTION, USE AND DISCLOSURE OF PERSONAL INFORMATION
collection, use and disclosure of your Personal Information in accordance with the terms and